ENHANCED VISION pebble-mini User Manual download pdf (Page 28)

Troubleshooting

The Smart Reader will not power on

-Make sure the power supply from the Smart Reader is securely connected to a working

outlet. Push the Power button on the Smart Reader’s Side Panel. A green light near the

Power button, and blue Control Console LED, should illuminate indicating the power is turned

on.

-Make sure the two parts of the power supply cord are securely connected.

-Ensure the power supply cord is completely plugged into the DC 19V IN jack on the back of

the viewing stand base.

-Check the power strip/surge protectors on/off switch and circuit breaker if Smart Reader is

plugged into one.

The images seem to be out of focus and/or my OCR result is poor.

-Clean polarizing filter on the underside of the camera arm with the nonabrasive lens cleaning

cloth provided with your Smart Reader (avoid using cleaning solutions).

-Make sure the target material is steady and flat. It might take a few moments for the camera

to achieve focus after motion has stopped. You will notice that a different indicator tone is

played if motion is detected, this is normal.

-Alternate the Smart Reader LED Camera Lamp ON or Off. Making sure there is even ambient

lighting which will assist in creating a better image.

The Smart Reader is taking a long time to process the document for Text-to-speech.

-Cycle the Power On & Off by pressing the Green Power button.

-If the device is not responding to these button presses you can Press and Hold the power

button for more than 5 seconds to force a shutdown. Do not physically remove from power

during this period of time.

Replacement LED lamps

Your Smart Reader comes equipped with a LED lamp designed to provide years of trouble-free

service. However, in the unlikely event that the LEDs need replacement, contact your place of

purchase or Enhanced Vision at (800)440-9476 for instructions or assistance on replacing the

LEDs.

Firmware Update

To keep your Smart Reader up to date visit our software support page at:

http://www.enhancedvision.com/support/software.html

If you have any questions or require technical assistance with your product, please call

(800) 440-9476, Monday – Friday, from 8 a.m. to 5 p.m. PST.

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ENHANCED VISION pebble-mini User Manual Page 28