ENHANCED VISION Merlin Ultra Specifications download pdf (Page 20)

warranty statementwarranty statement





Enhanced Vision products are designed to give you the highest quality image, convenient features,

ease of use and reliable service. 

 Our company stands behind the quality materials, components and workmanship of the

Merlin LCD/Plus video magnifier.

For these reasons we are pleased to offer two warranty options. These options are available when

the purchaser completes the warranty registration form.





.

Enhanced Vision warrants Merlin LCD/Plus against defects in materials and workmanship

under normal use for three years from the date of original purchase. Enhanced Vision, at its

option, will at no charge either repair the product or replace it during the warranty period.







Enhanced Vision warrants Merlin LCD/Plus base against defects

in materials and workmanship under normal use for the lifetime of the individual purchaser.

Enhanced Vision, at its option, will at no charge either repair the product or replace it during

the warranty period.

The LCD Monitor is not covered by the lifetime warranty and it is covered for 3 years only.





On the warranty card the purchaser will be asked to select between the three-year (no-cost)

or lifetime warranty for a one-time fee of $299.00. If lifetime coverage is elected, a $299.00

check made payable to “Enhanced Vision” will need to be included with the warranty form.





 If this form has not been provided, please request one from the

local Enhanced Vision representative or call us at (800) 440-9476.



All product purchases need to be registered with Enhanced Vision. Registering the product confirms

the right to maximum protection and service of the product warranty. If no selection is made on the

warranty form or payment is missing, the individual purchaser will default to the three-year warranty.

The lifetime warranty is non-transferable and does not apply to groups, multi-users, companies or

agencies. It has been designed for end-consumer / individual purchaser. Agencies, states, group

homes, classrooms and demo site units will receive Enhanced Vision standard 3-year product

warranty detailed above. Enhanced Vision also reserves the right to repair or replace any

purchasers Merlin LCD/Plus with a similar or better product.

In the case that the end-consumer / original individual resells the Merlin LCD/Plus within a 3 year

time period from original purchase date and the product is resold by a recognized manufacturer

representative, the Merlin LCD/Plus warranty will default to the balance of what remains of the

standard 3 year warranty (from original purchase date). The lifetime warranty would be void.

Consider the example below:

After one year Mary Smith’s vision deteriorates past using the Merlin LCD/Plus to assist her. She

resells the Merlin LCD/Plus to a recognized Enhanced Vision manufacturer representative, and he/

she then sells the Merlin LCD/Plus to Anne Clark. Anne Clark will receive a four-year warranty with

the Merlin LCD/Plus (the amount left on a standard three year warranty).

Anne will need to complete and submit a warranty registration form, marking the box that she

is a “converted original owner” and provide the serial number for the product.



1. Defects or damage from misuse, use in other than suggested manner, accident or neglect.

2. Defects or damage from improper operation, maintenance, installation, adjustment,

alterations or modification.

3. Defects from spills of food or liquid.

4. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to

normal use.

5. Damage due to operating Merlin LCD/Plus with equipment not supplied by Enhanced Vision.

6. Light bulbs that are not covered under warranty.

7. The Merlin LCD/Plus monitor is not included in the lifetime warranty and it is covered for 3 years.







We don’t expect that you will need to have repairs on the Merlin LCD/Plus but if you do, you will

need to send the unit to our warranty service center.

If warranty service is required, please call Enhanced Vision between 8 a.m. – 5 p.m. PST for a return

authorization number. Warranty repairs are not accepted without a return authorization number.

You may wish to keep your original packaging in case warranty service is required

Proof of purchase must be provided, bearing date of purchase, in order to receive warranty service

Purchaser is responsible and shall pay for shipment of products to Enhanced Vision for repair.

Enhanced Vision is responsible and shall pay for return shipment of repaired products back to

purchaser. Enhanced Vision reserves the right to use reconditioned and/or serviceable used parts for

warranty repairs.

Anyone using this product knowingly assumes certain risks, due to the need to utilize vision

enhancement devices.





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ENHANCED VISION Merlin Ultra Specifications Page 20

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